Introduction
various communication channels. It supports automation in customer service, lead generation, sales, and other business functions.
We understand that your privacy is important to you, and we are committed to protecting your personal information. This Privacy Notice outlines Aslaschat’s practices and policies regarding the collection and use of your data, and details your rights related to your personal information. We consider privacy a continuous responsibility and will update this notice as our practices evolve.
Data Protection Inquiries
Aslaschat is based in Ontario, Canada, and we are dedicated to upholding data protection laws and ensuring the privacy of your information.
If you have questions or concerns about our data practices or want to exercise your data rights, you may contact our data protection team using the details below:
Here’s why chatbots are shaping the future of business:
We welcome your inquiries and will respond promptly.
How We Collect and Use Your Personal Information
Aslaschat gathers personal information from our website visitors and customers. Typically, this includes:
This data is used to deliver our services and engage with prospects and clients.
1. Enhancing Customer Support
We do not sell your personal information. We share it only with trusted third parties who assist us in delivering our services.
Occasionally, we may receive your data from third parties, such as industry details or employer information, including publicly available platforms like LinkedIn.
Use of the Aslaschat Website
Like most websites, Aslaschat’s site automatically collects and logs certain information, such as:
We use this data to improve our website design and user experience, manage technical operations, analyze trends, and gather visitor demographics.
Understanding how users interact with our site helps us improve our offerings and ensure we allocate resources efficiently.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. A detailed Cookie Policy explains what tracking tools we use and how you can manage your preferences. To review our Cookie Policy, click [here].
Use of the Aslaschat Services
We store your personal data in databases hosted by third-party providers in the United States. These providers have access only for storage and retrieval purposes.
Occasionally, we may use external providers to send you updates about our services and events.
We do not share your personal data unless:
- You have given permission
- It is necessary for an event co-hosted with Aslaschat
- We are required by law
- It is necessary for service delivery through agents or vendors
- It is needed to protect safety or resolve disputes
- Aggregated, anonymized data may be shared for business or marketing purposes.
Transferring Personal Data to the U.S.
Aslaschat is headquartered in Canada, but your data may be processed in the United States. By using our services, you consent to this processing.
The U.S. does not have an EU “adequacy” decision. However, Aslaschat implements GDPR-approved safeguards, including binding standard contractual clauses that allow legal data transfers.
Where applicable, we rely on:
- Your consent
- Contractual necessity
- Legitimate interest
We ensure strong protections for your data, including agreements with vendors and rigorous internal practices. Since its inception, Aslaschat has not received any government data access requests. If you have questions, contact us at: privacy@aslaschat.ai
International Data Transfers
Though our data is mainly processed within the EU, some subprocessors based in the U.S. are used for specific functions.
We follow GDPR Article 46 by assessing our subprocessors’ data security practices and ensuring proper safeguards.
These measures ensure your data remains protected even across borders.
For further details or concerns, contact: privacy@aslaschat.ai
Data Subject Rights
Under GDPR and similar laws, you have the following rights:
- To be informed
- To access your data
- To correct inaccuracies
- To request deletion
- To restrict processing
- To data portability
- To object to processing
- To avoid automated decision-making
This notice is designed to inform you of how we handle your data.
To check whether we are processing your personal data or to access it, contact us. You may also ask:
- Why we process your data
- What categories of data we hold
- Who we share it with
- Where it came from
- How long we will keep it
You have the right to correct inaccurate data or request deletion, with some exceptions. You can also ask us to stop using your data for direct marketing.
In some cases, you may complain to your national data protection authority.
Access will be provided free of charge. If we cannot provide it right away, we will tell you when you can expect it. If access is denied, we will explain why.
To raise questions or complaints, email: privacy@aslaschat.ai
pData Storage and Retention
Your data is stored on Aslaschat’s servers and with our cloud service providers in the EU and the U.S.
We keep customer data during the business relationship and for a reasonable period afterward for analysis and archival purposes.
Prospective customer data is retained as long as it remains useful and is then deleted.
Upon request, and once verified, we can delete personal data from our systems. For further details on data storage and deletion rights, email: privacy@aslaschat.ai
Handling of Your Chatbot Users’ Data
1. Data Collection
Our platform allows you to configure chatbots that collect data from users. The types of data collected may include:
- Personal details (name, email, phone number)
- Business information (company name, website)
- Chat interactions
- Survey answers or feedback
2. Purpose of Collection
You define the purpose for data collection, which may include:
- Personalized user experiences
- Support or inquiry responses
- Storing leads for marketing/sales
- Engagement analysis
3. Data Handling
All data is stored securely and processed according to relevant laws. We use encryption and access controls to prevent unauthorized access.
Only authorized personnel in your team can access it. You can integrate this data with external tools, like CRMs or email platforms.
Aslaschat will never use this data for any purpose other than delivering our services to you
4. Sharing with Third Parties
We do not sell or trade user data. Information may be shared only as required by law or for service provision through approved subprocessors, listed here: [link].
When using AI providers (e.g., OpenAI, Google, Anthropic), your chatbot data will not be used by them for training, in accordance with their policies.
5. Data Retention
Chatbot data is kept while your account is active. You can delete this data through your admin dashboard. To remove your entire account and associated data, contact: support@aslaschat.ai
6. User Rights
Chatbot users may request to access, correct, or delete their data, or limit processing. To do so, they should contact the chatbot admin directly.
7. GDPR and Legal Compliance
We comply with GDPR and similar regulations. Aslaschat acts as a data processor. You, the chatbot admin, are the data controller and must obtain user consent where required. We offer tools to help with compliance, including consent prompts and data request forms.
8. Your Role as Admin
As an administrator, you’re responsible for:
- Configuring what data your chatbot collects
- Informing users about data usage
- Linking to your Privacy Policy or a clear chatbot disclosure
- Clearly requesting user consent before data is collected
Children’s Data
We do not knowingly collect or request information from children.